Predictions
Help with saved picks, locked matches, special picks, missing points, and prediction-related questions.
What we can help with
Support areas
Most requests fall into one of these categories. Sharing clear details helps us solve your issue much faster.
Leagues
Help with league invites, joining issues, private competition access, and rivalry group problems.
Account
Help with sign-in, player identity, device changes, guest access, and restoring your account.
FAQ
Common questions
Why can I not change a prediction?
Predictions lock automatically at kickoff. Once a match is locked,
it can no longer be edited.
Why are my points or rankings not updated yet?
Rankings update after official results have been entered and processed.
In some cases there can be a short delay before standings refresh.
I cannot join a league. What should I do?
Make sure your invite is valid, that you are signed into the correct
account, and that the league has not reached any configured limits.
What should I include when I contact support?
Include your nickname, device type, what happened, and ideally a
screenshot. Clear details help us solve issues much faster.
Best results
Send the right details
Include your CupClash nickname, your device, and a short explanation of the issue. If something looks wrong, attach a screenshot.